Reference

Legal terms for your account

We keep this page plain so you can see how access, data use, and account requests work before you move ahead.

IndonesiaLocal lawDANAQRIS

How local law shapes access

blackpanther77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal stance stays tied to the place you connect from. If local law does not allow a feature, we do not present it to your account. If the rules change, we may ask for a fresh check, hold a request, or close a feature set

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that no longer fits the law. Payment rails such as DANA, OVO, GoPay, and QRIS are shown only when the wallet flow is supported in your region; they do not change the legal status of the account. You can review this page before you send any
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request, and you can ask us to explain a change if you think something is missing. We keep the wording short so you can compare it with the rules that apply to you. If you travel outside Indonesia, the same rule follows the location you use
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at sign-in, not the address in your profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to reach us about policy

If you need help with access, consent, or a data change, we keep three routes open: live chat, email, and an account form.

Live chat Use the chat button in the footer or inside your account. We answer policy questions every day from 09:00 to 23:00 WIB, and we can point you to the right form if your request needs an extra check.

Email Send longer policy requests by email from the address linked in your account area. Attach screenshots if a notice is unclear; we reply in the same channel and keep the thread attached to your case.

Account form Open Help, choose Policy Request, and submit the change you want. We use the form for access checks, consent changes, and record updates because it gives us a clean trail tied to your profile.

DATA AND ACCESS

Data, cookies, and retention

We keep only the account details needed to run your legal requests, such as contact data, device data, and consent logs.

Data scope

We keep contact details, login signals, device data, and consent logs only for access checks and legal requests tied to your account. If a field is not needed, we do not ask for it.

Cookie controls

Cookies stay in your browser, not in our server. On Android Chrome, open Settings > Site settings > Cookies; on iPhone Safari, use Settings > Safari > Privacy. Clearing them can end an active session on that device.

Account security

Use a strong password and keep your login on devices you control. If we see a sign-in from an unfamiliar device, we can end that session and ask you to change the password before the account opens again.

Retention window

We keep records only as long as needed for service, dispute handling, and legal checks. After that, they are removed or archived under the rule set that applies to your account and location.

Change requests

Send the exact field, the reason, and one matching detail from your account through live chat or the account form. That lets us confirm the request and update the record without guessing.

Who to contact

For data access, deletion, or correction, contact us from the same email on your profile so we can verify the request first. If you cannot use email, live chat can route the case to the same team.

Questions about this policy

Start here if you want a clear answer before you send a request. We keep the policy tied to your location, your account data, and the way you contact us, so you can see what we keep, what we remove, and when access depends on local law. If something changes in your profile, these answers show the route to ask for a correction without guessing.

Yes, if local law permits access from your location in Indonesia. We use the same account rules for you, but any feature can be paused or changed when the law or your account status requires it.

We keep only the details needed for access, request handling, and record keeping: contact data, login signals, device data, and the history of policy changes tied to your profile. We do not use it outside that scope.

Cookies stay in your browser, not in our server. On Android Chrome, you can change them in Settings > Site settings > Cookies; on iPhone Safari, use Settings > Safari > Privacy. Clearing them may end a session.

Open live chat or the account form, choose the legal request option, and send the exact change you want. If the request touches identity or region, we may ask for one matching detail before moving it forward.

We keep records only as long as needed for service, dispute handling, and legal checks. After that, they are removed or archived under the rule set that applies to your account and location.

Use live chat for quick questions, or email for longer requests and attachments. If the matter is tied to data, consent, or a region change, start from the contact linked to your profile so we can verify it.

Legal terms for your account

Where to reach us about policy

Data, cookies, and retention

Data scope

Cookie controls

Account security

Retention window

Change requests

Who to contact

Questions about this policy

01 Does this legal page apply to me in Indonesia?

02 What data do you keep from my account?

03 How do cookies work on my phone?

04 How do I send a legal request?

05 How long do you keep account records?

06 Who can I contact about access changes?

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